Privacy Policy

Identity and Address

UNIQ Stone Design, S.A. de C.V. ("UNIQ"), with address at Río Guadalquivir 505 Ote., Col. Del Valle, San Pedro Garza García, Nuevo León, C.P. 66220, México, is responsible for the processing, collection, use, storage and protection of personal data collected, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (the "Law").

Data Processing Principles

UNIQ commits to observing the principles of lawfulness, quality, consent, information, purpose, loyalty, proportionality and accountability in the processing of personal data, in accordance with Article 6 of the Law.

Personal Data Subject to Processing

UNIQ may collect, directly or indirectly, the following personal data:

• Identification and contact data: full name, email address, phone number, address, city and country.
• Billing data: company name, Federal Taxpayer Registry (RFC), tax address, tax regime, CFDI purpose, email address for invoices, and any other information necessary to issue tax receipts.

Purposes of Data Processing

The personal data we collect will be used to:

• Identify and contact you.
• Respond to requests for information, quotes, consultations, showroom visits or project follow-up.
• Prepare proposals, quotes, budgets, designs, renders, drawings, specifications, work orders and project-related documentation.
• Conduct site surveys, measurement corrections, technical visits, fabrication, delivery, installation, handling, maintenance, adjustments or post-delivery follow-up.
• Coordinate projects with clients, architects, interior designers, builders, developers, suppliers, contractors, transporters, installers and other parties involved.
• Follow up on requests related to any products or services offered by UNIQ.
• Manage payments, deposits, receipts, invoicing, collections, clarifications and compliance with tax obligations.
• Comply with contractual, commercial, administrative, accounting, tax and legal obligations.
• Address questions, clarifications, warranties, claims, complaints or follow-up requests.
• Maintain internal records of clients, prospects, projects, suppliers, quotes, contracts and transactions.
• Protect the rights, interests, security, property and operations of UNIQ.
• Comply with requirements from competent authorities when legally applicable.

Additionally, UNIQ may use your personal data for secondary purposes that allow us to offer you a better experience:

• Send information about new materials, products, available pieces, projects, promotions, launches, events, design content, showroom invitations or UNIQ news.
• Conduct marketing, advertising, commercial prospecting, client follow-up and internal market research activities.
• Publish or use photographs, videos, renders or images of completed projects, provided the owner is not directly identified or when the corresponding authorization has been obtained.
• Display projects, processes, installations, finished pieces or results on our website, social media, portfolio, commercial presentations, catalogs, advertising campaigns or promotional materials.
• Evaluate the quality of our products, services, customer service, installation and client experience.
• Request comments, reviews, testimonials or references about our services.

If you do not wish your personal data to be processed for any or all of the secondary purposes, you may notify us by sending an email to hola@uniqstonedesign.com. Refusal to use your personal data for secondary purposes will not be grounds for denying the products or services you request or contract with UNIQ.

Under no circumstances will personal data collected be used for purposes other than those stated here, unless there is a change to this Privacy Policy. By accessing our website, the user is understood to expressly consent to our personal data processing practices.

Transfers

Personal data may be transferred to third parties in the following scenarios:

• When required by law or a treaty to which Mexico is a party.
• To subsidiaries, affiliates or parent companies operating under the same privacy policies.
• When necessary to execute or fulfill contracts in which the data owner is a party.
• To respond to public interests, or for the administration of justice.
• For the recognition, exercise or defense of a right in legal proceedings.
• To comply with or maintain a legal or commercial relationship between UNIQ and the data owner.

UNIQ commits to ensuring that personal data transfers are carried out in accordance with applicable legislation and only for the necessary purposes.

Use of Cookies and Similar Technology

Our website may use cookies, web beacons, pixels, analytics tools or similar technologies to improve the browsing experience, remember preferences, analyze website usage, measure advertising campaigns, improve our content and offer more relevant information to users. Information that may be collected through these technologies includes IP address, browser type, operating system, device used, pages visited, time spent, approximate location, access source and browsing behavior.

In particular, UNIQ uses usage analytics anonymously for 100% of visits, on the basis of tacit consent under the Law (non-sensitive usage data): it measures in aggregate —page views, clicks, scrolling, browser and device type— without setting cookies or identifying the user across sessions. It may also record the browsing session anonymously with all form fields masked: what the user types (name, email, phone) is never recorded. The user may object to this anonymous processing by emailing hola@uniqstonedesign.com. Only if the user accepts the cookie banner does analytics use cookies and link their activity across visits.

The user can configure their browser to accept, block or delete cookies. However, disabling certain cookies may affect the functionality or experience of the website.

Protection of Personal Data

UNIQ implements reasonable administrative, technical and physical security measures to protect personal data against damage, loss, alteration, destruction, unauthorized use, access or processing. These measures may include access controls, information safeguarding, use of secure platforms, confidentiality agreements, internal policies, backups, device protection and limiting data access only to personnel, suppliers or third parties who need it to fulfill the purposes described in this Policy.

ARCO Rights

Users have the right to access, rectify, cancel and object to their personal data ("ARCO Rights"). To exercise these rights, in accordance with Article 29 of the Law, users must send a request to hola@uniqstonedesign.com, including:

• The owner's name and address or other means to communicate the response.
• Documents proving the identity of the owner or, if applicable, the legal representative.
• A clear and precise description of the personal data regarding which one of the above rights is sought.
• Any other element or document that facilitates the location of the personal data.

Responses to these requests will be provided within a maximum of 20 business days, with the possibility of a justified extension. Users may limit the use or disclosure of their personal data, or revoke consent for its processing, following the same procedure for ARCO Rights.

Retention of Personal Data

UNIQ will retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, as well as to comply with legal, contractual, tax, accounting, administrative or rights-defense obligations. Once personal data is no longer necessary for such purposes, UNIQ will proceed to block, cancel, delete or retain it only in cases permitted by applicable legislation.

Changes to the Privacy Policy

UNIQ reserves the right to modify this Privacy Policy at any time and for any reason. Any modifications will be published on our website, so we recommend reviewing these policies periodically to stay informed of any updates.

Contact

For any questions, comments, clarifications or requests related to this Privacy Policy or the processing of your personal data, you may contact us at:

• hola@uniqstonedesign.com
• Río Guadalquivir 505 Ote., Col. Del Valle, San Pedro Garza García, Nuevo León, C.P. 66220, México